Hotel Comfort Help Center

Frequently Asked Questions

Purchasing & Risk-Free Trial

How does the 120 Night Risk-Free Trial work?

Do I pay for shipping on Hotel Comfort Sleep Products?

Can I finance the Hotel Comfort Mattress? How does that work?

Is there a tax on the Hotel Comfort Mattress?

Is Hotel Comfort Mattress in any stores where I can try it before I purchase?

Does Hotel Comfort Mattress come with a warranty?

Why am I required to try the mattress for at least 30 days?

Set-Up & Care

How do I set up the Hotel Comfort Mattress?

How do I clean the Hotel Comfort Mattress?

Do I need to flip the Hotel Comfort Mattress?

Do I need to let the Hotel Comfort Mattress settle after opening?

Can I remove the mattress cover?

What should I rest the Hotel Comfort Mattress on?

Will Hotel Comfort remove my old mattress?

Shipping

When will my Hotel Comfort Sleep Products ship?

Where do you ship?

Can I make any delivery changes once I've purchased the Hotel Comfort Sleep Products?

Does someone need to be home or sign for the delivery?

How will my Hotel Comfort Mattress arrive?

Returns

What is Hotel Comfort Mattress’ return policy?

How do I get it back in the box to return the Hotel Comfort Mattress?

Does it cost me anything to return the Hotel Comfort Mattress?

What do you do with the mattress returns?

Safety & Certifications

Completed Safety Tests

What does it mean when it states the Hotel Comfort Mattress is CertiPUR-US certified?

Made in the USA

Hotel Comfort Mattress

How does the Hotel Comfort Mattress ship?

What is the warranty on your mattress?

Does the Hotel Comfort Mattress reduce motion transfer so my partner won't feel me move?

Do I need to let the Mattress settle after opening it?

Is the Hotel Comfort Mattress made in the USA?

Hotel Comfort Pillow

How do I wash/clean the Hotel Comfort Pillow?

What is the best sleep position for the pillow?

Do I need a pillow case?

Can I return the Hotel Comfort Pillow?

Is there a Warranty?

Hotel Comfort Sheets

Where are the sheets made?

Will Hotel Comfort Sheets only fit on a Hotel Comfort Mattress?

How should I wash my sheets?

Is there also a 120-night risk free trial for the sheets?

Hotel Comfort Adjustable Base

Do I need two separate mattresses for a split setup?

Can I set up the adjustable base myself?

What are the benefits of an adjustable base?

What is the return policy?

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